Answers from your documents
Upload PDFs, Word documents and web page URLs: the agent consults them to answer questions about products, services and procedures.
First-line AI phone support
Answer recurring questions using your company’s information and collect requests for your team to handle.
RocketAiFlow solution
Repeated questions interrupt your team
- Answers from your documents
- Updates on enquiries
- Requests ready for your team
Available through guided early-access pilots.
The challenge
When calls take up operational time
Start with a real process and the information needed to complete it.
Repeated questions interrupt your team
Opening hours, request status and information already available consume staff time. Automation helps when it distinguishes what it can resolve from what staff need to review.
Practical use cases
Calls to automate first
Choose a specific task for the agent.
Updates on enquiries
Look up orders and appointments in connected systems, using the checks agreed with your business.
Requests ready for your team
Collect contact details, the reason for calling and useful information. We agree how to deliver it to staff and what to do when an answer is missing.
What we prepare together
We select current documents and frequently asked questions. We help configure tone, answers and cases to leave to your team. Uploaded content does not replace an up-to-date system for availability or bookings.
What we test in the demo
Start with a document from your business and try three common questions. We also test a question the materials do not cover, to define the agent’s behaviour.
Validation
How to assess the first trial
Compare time spent and completed requests with your team’s current process.
Measure the process outcome
Measure completed requests, correct data, cases needing review and remaining human work. Do not count a call as resolved simply because it ended.
Questions before getting started
Explore other applications
Which call would you give to your AI agent first?
Bring your most common questions and a business document. We will build the first trial together.